Política de privacidad

Last updated: August 17, 2026

Isla Green operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Isla Green is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us, including information you provide when communicating with us, such as when submitting a customer service request.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers, including when we engage them to provide certain technology or when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our agreement with you, processing payments, managing orders, remembering your preferences and items you are interested in, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or mail, and displaying online advertisements for products or services on the Services or other websites.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Communicating with you. We use your personal information to provide customer support, respond to requests, efficiently provide Services, and maintain our business relationship with you.
Legal purposes. We may use your personal information to comply with applicable laws or valid legal processes, including requests from law enforcement agencies or government authorities, participate in legal proceedings, and enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
Business and marketing partners that help us provide marketing services and personalized advertising.
Third parties when you direct us, request us, or otherwise consent to disclosure, such as when shipping products or using social media widgets or login integrations.
Our affiliates or other companies within our corporate group.
Parties involved in a business transaction such as a merger or insolvency proceeding, when necessary to comply with applicable legal obligations, enforce our Terms of Service or policies, or protect and defend the Services and the rights of our users or others.

You may exercise applicable rights to opt out of certain personalized advertising and data-sharing activities here.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. We also use certain advanced Shopify features that rely on information from your interactions with our store, other merchants, and Shopify.

For more information regarding how Shopify processes personal information, you may review Shopify’s Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain privacy rights through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy or security practices of third-party websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you post in public or semi-public areas, including third-party social media platforms, may also be visible to other users.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction.

If you are a parent or legal guardian of a child who has provided personal information to us, you may contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

Please understand that no security measure is perfect or completely secure, and we cannot guarantee absolute security. Information transmitted to us may not always be secure while in transit. We recommend that you avoid using unsecured channels to send sensitive or confidential information.

How long we retain your personal information depends on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances.

Right to access. You may have the right to request access to the personal information we maintain about you.
Right to deletion. You may have the right to request deletion of personal information we maintain about you.
Right to correction. You may have the right to request correction of inaccurate personal information.
Right to data portability. You may have the right to receive a copy of your personal information and, under certain circumstances, request that it be transferred to a third party.
Right to opt out of sale, sharing, or targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information or processing for targeted advertising purposes. You may exercise these rights here.
Communication preferences. We may send promotional emails to you. You may unsubscribe at any time using the unsubscribe option included in our emails. Even after opting out of promotional emails, we may continue sending non-promotional communications regarding your account or orders.

If you visit our website with the Global Privacy Control preference signal enabled, we may treat that signal as an opt-out request for the browser and device you are using, depending on your location.

You may exercise applicable rights through the options provided within the Services or by contacting us using the information below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests as permitted or required by applicable law. You may also appoint an authorized representative to submit requests on your behalf.

Complaints

If you have a complaint regarding how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If we transfer personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent agreements issued by the appropriate UK authority, where required.