Browse our online shop, add the products you would like to your cart, and complete checkout using the available payment and delivery options.

Available payment methods are displayed securely during checkout and may vary depending on your location and the device you are using.

Contact us as soon as possible at help@islagreenplants.com. We will try to assist, but orders that have already been processed, prepared, or shipped may no longer be changed or canceled.

Yes. After checkout, you should receive an order confirmation at the email address or phone number provided with your purchase.

Shipping availability is shown during checkout. Some live plants or products may be restricted from shipping to certain destinations.

Processing times may vary depending on product availability, order volume, weekends, holidays, and weather conditions. The estimated processing information shown on the product page or at checkout should be reviewed before ordering.

Delivery time depends on the shipping service selected, the destination, carrier operations, and weather. Transit estimates are not guaranteed delivery dates.

Live plants are carefully inspected and packaged to help protect the plant, foliage, and growing medium during transit. Packaging methods may vary by plant size, variety, season, and weather.

Yes. We may delay shipment when extreme heat, freezing temperatures, storms, or other conditions could place live plants at unnecessary risk.

Carrier delays can occur after a package leaves our care. Review the tracking information first, then contact us if the package appears lost or has not moved for an extended period.

Live plants naturally vary in size, shape, color, variegation, leaf count, and growth pattern. Product photos are representative unless the listing specifically states that you are purchasing the exact plant shown.

Open the package promptly, inspect the plant, photograph any concerns, and allow the plant time to adjust. Place it in appropriate light and avoid unnecessary repotting, fertilizing, or major changes immediately after delivery.

Some temporary stress can be normal after shipping, including drooping, minor yellowing, small cosmetic marks, or the loss of an older leaf. The plant may need time to adjust to its new environment.

Yes. Plants are inspected before packing. Because plants are living products, their appearance and condition may continue to change naturally during transit and after arrival.

We cannot guarantee future growth because plant health depends on the care, environment, water, light, humidity, temperature, and handling provided after delivery.

Contact us immediately at help@islagreenplants.com and include your order number, a description of the concern, and clear photographs of the plant, packaging, and shipping box.

Report visible damage as soon as the package is delivered. Claims submitted after the reporting period stated in our store policies may not qualify for review.

Provide clear photographs of the entire plant, the affected area, the growing medium or roots when relevant, the interior packaging, the exterior of the box, and the shipping label.

Normal shipping stress, minor cosmetic damage, an older yellowing leaf, or temporary drooping does not automatically qualify for a refund. Each eligible claim is reviewed individually.

We will review the information and photographs provided. Depending on the circumstances and our applicable policies, a resolution may include care guidance, a partial refund, replacement, store credit, or another appropriate solution.

Because live plants are perishable products, returns may be limited or unavailable. Review the current Return & Refund Policy before placing your order.

Original shipping charges are generally nonrefundable unless required by law or specifically approved as part of an eligible claim.

Eligible unused, nonliving products may qualify for return when they meet the requirements and timeframe stated in our Return & Refund Policy.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional business days to post the funds.

Local pickup is available in the Austin, Texas area for eligible orders when the option appears at checkout.

Orders are generally ready within 1–3 business days. Processing time may vary depending on availability, order volume, weekends, holidays, and weather.

No. Please wait until you receive the “Ready for Pickup” notification and follow the appointment details provided.

The exact pickup location and instructions will be provided after your order has been prepared and confirmed as ready.

Contact us as soon as possible at help@islagreenplants.com to request a different pickup date or time.

General care guidance may be included with the order, product listing, or follow-up information. Care requirements can vary based on your home environment.

In many cases, it is better to let a newly delivered plant adjust before repotting unless the growing medium or container requires immediate attention.

Avoid fertilizing a visibly stressed plant immediately after shipping. Allow it to stabilize and resume active growth before beginning an appropriate feeding routine.

Leaf loss can occur because of shipping stress or environmental adjustment. Check the roots, moisture, light, temperature, and humidity, and monitor the plant for continued decline or new growth.

Yes. You may contact us at help@islagreenplants.com with your order number, clear photographs, and information about your plant’s environment and care routine.

A tissue culture plant is a young plant produced in a sterile laboratory environment. It is commonly sold in a sealed container or bag with nutrient gel or another sterile growing medium.

Yes. Tissue culture plants must be gradually transitioned from their sterile, high-humidity environment to normal growing conditions.

Tissue culture plants can be more delicate than established plants and require careful sanitation, humidity management, airflow, light, and moisture control during acclimation.

No. Successful acclimation depends on the customer’s methods, environment, sanitation, equipment, and ongoing care after the sealed package is opened.